The room can be occupied from 15:00. In case of an earlier arrival, luggage can be stored in the hotel’s luggage room.

Check-in online 48h before you arrival. Our team will have carefully prepared for your arrival and your room key will be ready! Fast check-out; return your key without having to wait: Your check-out is complete. Your invoice will be sent by e-mail after departure. For detailed information please contact our colleagues at reception.

Individual guests may use rooms until 10 am on the day of departure; groups may have access to their rooms until 10 am on the day of departure. We offer luggage room all day long, porterage upon request. The hotel does not take responsibility for not properly closed luggage.

Daily change of bed linen upon request / throw rug upon request / daily change of towels upon request / extra pillow upon request – duck feather and memory foam pillow / bathrobe, slippers, sewing kit / hairdryer (deposit) / toothbrush, comb, razor, cotton buds, body lotion, shower cap / cot, extra bed / childcare tools / fax and photocopy (payable) / envelope / umbrella (deposit requested) / adapter (deposit requested)

The breakfast place offers a rich, delicious and healthy buffet breakfast.

Opening hours:
Weekdays: 7:00 am – 10:00 am
Weekends and public holidays: 7:00 am – 11:00 am

Should you wish to have breakfast in your room, tell to the reception until midnight.

It is located downstairs in the lobby.
Opening hours: 07:00 – 24:00

WINESTONE Restaurant is located on the ground floor.

Opening hours:
Every day 12:00 – 22:00
Kitchen is open to 22:30.

We are more than happy to serve our tasty dishes in your room between 7:00 and 23:00. Please check our menu in your room.

All the guest-rooms are non-smoking. Smoking is allowed only on the terrace and next to the main entrance at the designated smoking areas. As we care of the convenience of the next guests staying in our hotel, in case of disrespect we will take the right to charge 100 Euros cleaning fee.

All rooms are equipped with safe deposit boxes free of charge, which can be operated with a personalized secure code. The hotel is not responsible for valuables left in your room. A safe is at your disposal in your room and also at the Reception.

Free WiFi system is available in the hotel rooms and in all public areas. Computer in the Lobby can be used also free of charge.

How to connect?
1. Choose network: MERCURE_TOKAJ
2. Enter password: Mercure1234
3. Connect

In the summer you can control the temperature with individual thermostats During the heating season temperature can be set with the thermostat on the radiator.

Every day from 08:00 to 16:00. If the “Do not Disturb” sign is placed outside the door, our colleagues will not disturb you. You can indicate your separate cleaning request by placing the “Clean me” sign.

For a fee, you can use the minibar in the room. The content of the minibar is monitored and replaced by the housekeepers once daily. The pricelist can be found here on the website. Please inform the reception about your last day minibar consumption upon check-out. For our guests 1 bottle of non-carbonated mineral water is available in the room on the table free of charge.

You can find in the small cabinet.

You can open the hotel room door with a room card what you get at the reception upon check in. Please place the card in the plastic box on the inside wall next to the room door to switch on the room electricity. Please, when you leave the room, remove your card from the plastic box. The card is valid until 12.00 on the day of departure.

All hotel rooms have a wardrobe with extra blankets. On request, call the front desk!

Click the button below for the list of TV channels:

Can be requested by phone, please dial 100 on the room telephone.

Our hotel offers a Board Room equipped with the most up-to-date facilities with natural light. The following services are available for the events: telephone, wired and wireless Internet access, projector and flip chart. For further information please contact our Colleagues at the Reception.

Upon request we can ensure you the iron and ironing board.

Shoe cleaning equipment is available 24 hours for our guests in the Lobby.

Our hotel provides payable, not guarded parking spaces.

Smoking is prohibited throughout the hotel as required by law. Designated smoking area is located in front of the main entrance. In case of violation of this rule, a penalty of € 100 will be payable in addition to the penalty that may be incurred.

Try and enjoy the advantages of our upgraded facilities. Privilege rooms offer you a wide range of extra services such as: Nespresso coffee machine, juice, inductive phone charger, bathrobe, slippers, full range of amenities, late checkout until 4 pm (upon availability).

Our hotel is accessible by wheelchair. In the lobby a disabled toilet is available. The hotel has two disabled rooms.

Depending on our capacity, we can provide the following facilities: high chair in the restaurant, baby cot, baby bedding, baby bottle warmer, baby dinner set, baby toilet reducer, baby chamber pot.

Our hotel has a video surveillance and recording system.

In case of medical problems, you can ask for medical help at the reception. Thermometer and sticking plaster can also be requested at the reception.

220 V / 50 Hz alternating voltage (AC) is available everywhere in the building. An adapter for other voltages can be requested at the reception. It is FORBIDDEN to operate cooking devices in the Rooms.

Ask about the items lost / found in our hotel at the reception!

In our hotel you can pay with cash (HUF, EUR), bank and credit card (VISA, AMEX, Maestro, Eurocard / MasterCard), Diners.

For reservation, schedule and pricelist please turn to the Reception. 90 minutes pre-booking time required.

Our hotel accepts pets for extra charge, please contact the reception about the fees.

If you have any equipment that is in need of repair, damaged, inoperable or inadequate, please contact the reception desk.

There is elevator in the hotel. Please do not use elevators in an emergency or in case of fire!

In our hotel there is a book shelf on the first floor. Using it is for free. Please take them back to the shelf after using the books.

If you have a complaint about anything during your stay, please contact us at the reception.